Service Agreement

This is a courtesy translation provided for information only; in case of any discrepancy, the Turkish text prevails.

1. Parties

This Service Agreement (the "Agreement") is entered into between TürkiyeVPS (the "Service Provider") and the natural or legal person who creates an account on turkiyevps.com (the "Customer"), and becomes effective upon the Customer's electronic acceptance.

2. Subject

The subject of this Agreement is to set out the rights and obligations of the parties regarding the provision of virtual servers (VPS/VDS), web hosting, domain name registration and related services (the "Service").

3. Commencement and Term of the Service

• The Service is set up once the payment has been credited to the Service Provider's account, and the setup details are delivered to the Customer panel.
• The Service remains in effect for the selected billing period (monthly, annually, etc.) and is extended under the same terms as long as the renewal fee is paid.
• The renewal invoice is issued before the due date. Services that remain unpaid after the due date may be suspended with prior notice; if no payment is made during the suspension period, the service and all data in it may be permanently deleted.

4. Customer's Obligations

• The Customer is responsible for the security of their account and server access credentials.
• The Service may not be used to host content that violates the laws of the Republic of Türkiye, in particular Law No. 5651, to send unsolicited bulk email (spam), to attack other systems (DDoS, port scanning, brute force, etc.), for cryptocurrency mining, for copyright infringement, or for phishing.
• In the event of a breach of these rules, the Service Provider has the right to suspend the service without prior notice and to terminate the Agreement; in such a case, no refund will be issued.
• The Customer is solely responsible for backing up the data on their server.

5. Service Provider's Obligations

• The Service Provider exercises the care required to keep the infrastructure running reasonably uninterrupted, excluding scheduled maintenance.
• Scheduled maintenance is announced in advance whenever possible.
• The Service Provider cannot be held liable for outages caused by force majeure (natural disasters, power outages, upstream provider failures, cyberattacks, etc.).

6. Fees and Payment

Fees are the amounts listed on the website at the time of order. The Service Provider may change prices for renewal periods, provided that the changes are announced in advance.

7. Cancellation and Refunds

• Unconditional refund in the first 3 days: For hosting services (VPS, VDS, dedicated and Mac servers, game servers, web hosting, business email, VPN, IP rental and similar services), if the Customer requests it within 3 days (72 hours) of the first purchase of a service, the full amount paid for that service is refunded without any reason being required. The refund is made to the original payment method or, if the Customer prefers, to the account balance; the refunded service is terminated.
• The unconditional refund applies only to the first purchase; renewal payments are not covered. Domain registration, transfer and renewal fees are paid to the relevant registry and are non-refundable. No refund is issued for services suspended or terminated because of use that breaches Article 4.
• After the 3-day period, the Customer may cancel their service from the customer panel, either at the end of the billing period or with immediate effect; no refund is issued for unused time.
• Details and how to request a refund are described in the Refund Policy.

8. Limitation of Liability

The Service Provider's total liability under this Agreement is limited to the service fee for the month in which the damage occurred. The Service Provider is not liable for indirect damages, loss of profit or loss of data.

9. Dispute Resolution

This Agreement is governed by Turkish law. For consumer transactions, Consumer Arbitration Committees and Consumer Courts have jurisdiction; in all other cases, the courts and enforcement offices at the Service Provider's place of business have jurisdiction.