Refund Policy

This is a courtesy translation provided for information only; in case of any discrepancy, the Turkish text prevails.

1. Unconditional Refund in the First 3 Days

For hosting services (VPS, VDS, dedicated and Mac servers, game servers, web hosting, business email, VPN, IP rental and similar services), if the Customer requests it within 3 days (72 hours) of the first purchase of a service, the full amount paid for that service is refunded. No reason is required. The period starts when the payment for the first purchase is confirmed.

2. Exclusions

• Domain fees: Domain registration, transfer and renewal fees are paid to the relevant registry and are non-refundable.
• Renewals: The unconditional refund applies only to the first purchase of a service; renewal payments are not covered.
• Abuse: No refund is issued for services suspended or terminated because of use that breaches the Service Agreement (spam, attacks, unlawful content, etc.).

3. How to Request a Refund

You can request a refund by opening a support ticket in the customer panel or by emailing [email protected]. It is enough that the request is submitted within the 3-day period. The refunded service is terminated and the data on it is deleted; we recommend backing up any data you need before making the request.

4. Refund Method

The refund is made to the original payment method or, if the Customer prefers, to the account balance. Services paid from the account balance are refunded to the account balance. Refunds of cryptocurrency payments are sent to a wallet address provided by the Customer.

5. Cancellation After 3 Days

After the 3-day period, the Customer may cancel their service from the customer panel, either at the end of the billing period or with immediate effect; in that case, no refund is issued for unused time.

6. Statutory Rights

This policy does not limit your statutory rights described in the Distance Sales Agreement; it is offered in addition to the Seller's legal obligations.