Answers to the most common questions about our services, payments and support.
On VPS plans, CPU power is shared with other virtual servers on the same physical machine, which makes them more affordable. On VDS plans, CPU cores are dedicated to you and RAM is guaranteed, so performance is more predictable under heavy load. For a detailed comparison, see our article VPS vs VDS. VPS plans start at $0.89 per month and VDS plans at $1.69 per month.
For VPS, all VDS plans (including VDS Enterprise), game servers, VPN and web hosting plans, setup starts automatically as soon as your payment is confirmed; your service is usually ready within minutes. Dedicated, Mac and n8n / AI servers, as well as business email, WordPress, Node.js and reseller hosting plans are set up by our team after payment. In both cases your access details are sent to your client panel and email.
We currently accept cryptocurrency: USDT (TRC20). Bitcoin, credit card and bank transfer options are coming soon.
Our prices are in US dollars (USD). Your invoices and payments are also calculated in USD.
A dedicated vCPU means the CPU cores listed on the plan card are reserved for your virtual server alone; other customers on the same physical server cannot use them. Guaranteed RAM means the plan's memory is set aside for your server. As a result, other customers' load does not affect your CPU and memory at peak times.
Yes. From the service page in the client panel you can reinstall your server with one of the operating systems offered for your plan (Ubuntu 24.04 or Debian 12). A reinstall wipes the disk completely; the plan, IP address and limits stay the same and a new root password is generated. Back up your important data first.
No. Traffic is unlimited on VDS plans: there is no monthly traffic quota, no speed throttling and no extra traffic charge. You can track your traffic usage in the client panel.
Yes. You get full root access on VPS and VDS servers. You can connect via SSH or reach your server from the browser using the web terminal in the client area. To learn more about SSH, read our article What is SSH?.
Our servers run Linux: Ubuntu 24.04 and Debian 12. We do not offer Windows servers. Since you have root access, you can install any software you like after setup.
The client area shows RAM, CPU and traffic usage for each server. You can manage your server from the same panel.
Yes. Just open a support ticket and we'll move you to a higher plan with all your data intact.
No, we don't use cPanel. Our web hosting plans come with our own control panel, including phpMyAdmin for databases and a file manager for your files. If you're curious about the differences, see our article What are cPanel and WHM?. Prices start at $0.89 per month.
You can open a a support ticket from the client area or send an email to [email protected]. For pre-sales questions, you can use the contact form.
All your invoices are available in your client area. Business customers can add their tax details in account settings.
For hosting services (VPS, VDS, game servers, hosting, VPN, IP, etc.), if you ask within 3 days (72 hours) of the first purchase, we refund the full amount you paid without asking why; the refund goes to your payment method or your account balance. Domain fees and renewal payments are not covered. You can request cancellation from the service's page in the client area, either at the end of the billing period or immediately. See the Refund Policy for details.
Yes. Use the Google option on the sign-up and login pages to create an account and log in without setting a separate password.
No. Traffic is unlimited on all VPS plans: there is no monthly quota, no speed throttling and no extra traffic charge. You can track your usage in the client panel.
Web hosting plans come with PHP 8.3 and a MariaDB database. A free SSL certificate is included; you manage your database with phpMyAdmin and your files with the file manager.
You get root access to your server, so you can install and manage server software for games such as Minecraft, FiveM, CS 1.6 or Rust yourself. For Minecraft we have written a step-by-step guide: How to set up a Minecraft server.
The plan is delivered with the option of your choice installed: n8n, OpenWebUI, AI Agent or Cloudron. Our team sets it up after payment. Since you have root access, you can install other software later as well.
Yes. You can install n8n with Docker on any of our VPS or VDS plans; we explain every step in our n8n installation guide.
Write to us and we'll get back to you as soon as possible.